privacy policy

Introduction

This Privacy Statement deals with information that a user may provide on the ChargeNational's websites, including www.chargenational.com.

For the purposes of this Statement, ChargeNational definition of 'user' encompasses merchants, affiliate members, partners, sales agents, sponsors, customers and cardholders and any other visitor who discloses information to the company. ChargeNational is committed to respecting the privacy of your personal information and wants to promote trust and confidence on the Internet. To that end, ChargeNational hereby outlines the type of information that is collected and tracked on this website and how ChargeNational uses this information in its business operations.

This Privacy Statement Describes:

  1. The personally identifiable information ChargeNational collects.
  2. ChargeNational Zero Spam Policy.
  3. How ChargeNational uses the information.
  4. With whom ChargeNational may share the information.
  5. The safeguards that are in place to prevent loss and/or misuse of the information and to maintain its integrity.
  6. How users can update or correct personal information.
  7. The notification of changes to our Privacy Policy.

Collection of Information

ChargeNational collects information from its users in the following methods.

Registration

ChargeNational collects personally identifiable information on its users through the registration process (merchant account applications, affiliate program application, partners' program application and customer's purchase information) where the applicant is required to give some of the following contact information: company information, product information, technical information, credit card information, account executive name, telephone number, email address, address.

Ordering

In order to complete an application form or a customer information request, the user is required to provide ChargeNational with the following information: name, mailing address, shipping address, email address, phone number and credit card information. This information is used to complete the account application process, to complete the customer's information request and to verify the validity of a request.

Tracking

Users' Internet Protocol (IP) address is automatically received and collected when they visit some ChargeNational websites. ChargeNational also tracks information such as the domain name from which a user visits us, the pages a user requests, and the amount of time that a user spends on the site. From the IP address, ChargeNational can only determine the Internet Service Provider and the geographic location of user's point of connectivity. This information is used in the aggregate for statistical purposes.

ChargeNational Zero Spam Tolerance Policy

Merchants or any third party working on their behalf shall not use the ChargeNational mail service and or its name to send unsolicited e-mail messages, including, without limitation, bulk commercial advertising or informational announcements ("spam"). In addition, Merchants or any third party working on their behalf shall not (a) send e-mail messages which are excessive and/or intended to harass or annoy others, (b) continue to send e-mail messages or USENET postings to a recipient who has indicated that he/she does not wish to receive them, (c) send e-mail messages with forged header information, or (d) send malicious e-mail messages or USENET postings, including, without limitation, "mailbombing".

Use of Information:

Information Collected Through Tracking

The information that ChargeNational collects is used in the aggregate to obtain demographic information about the entire ChargeNational audience in order to improve service to its customers and merchants, to perform statistical analysis of the collective characteristics and behavior of its users. From this information, ChargeNational can measure overall patron demographics and interests regarding specific areas of the ChargeNational domain and to analyze how and where to apply its resources. ChargeNational also uses the collected aggregate data to inform its sponsors of the number of visitors who have seen and "clicked" on their advertisements. Cookies are used to determine what particular content (e.g. advertising) users view, how long they view it, which content or sites that users link to, and which services members and visitors tend to use.

Information Collected Through Registration

Merchants' personal information is used to set up the merchant's account, to send the merchants updates, or changes to ChargeNational services. ChargeNational uses credit card information to fulfill the merchant account application process. Customers' personal and payment information is used to confirm the customer's identity and to provide information concerning the customer's online order. All queries are initiated by the customer, through his/her entering of personally identifiable data on www.chargenational.com; serving as a customer service site.

Sharing of Information:

ChargeNational uses commercially reasonable precautions to keep all disclosed personal information secure. Information collected through tracking and registration will not be shared or sold to third parties for any purpose except as provided in this Privacy Policy, any contract between ChargeNational and the user and/or without the user's expressed permission.

Financial Institutions

ChargeNational credit card transactions are handled by third-party financial institutions that receive the credit card number and other personal information in order to verify the validity of the credit card numbers and process the transactions.

Law Enforcement Investigations

ChargeNational may be required to disclose personal information when required by law wherein it believes that such disclosure is necessary to comply with legal proceedings. ChargeNational responds to subpoenas, warrants, or other court orders regarding information that is contained within our access logs concerning any merchant, user, customer or visitor. ChargeNational reserves the right to release information concerning any user who is believed to be in violation of contract, regulations, laws or guidelines, even without a subpoena, warrant, or other court order. ChargeNational cooperates with law enforcement agencies in identifying those who use its services for illegal activities. ChargeNational also reserves the right to report any deemed illegal activity by its users to law enforcement agencies.

Clients

In the event of an inquiry or a dispute by a customer, ChargeNational releases to customers information about the merchant, such as Customer Service Phone Line (if provided by the merchant), merchant's administrative contact information, and merchant's website.

Third Party

ChargeNational discloses information only to third parties who are business partners that provide intrinsic services (i.e. credit card companies) and who are required to treat the information with the same degree of care. Please note that ChargeNational's website links to a wide variety of other websites, andChargeNational is not accountable for their privacy policies or how they treat information about their users. Please note that ChargeNational does not control the acts of its users, merchants, suppliers, etc. All users should be aware that, when they disclose personal information to third parties on or off theChargeNational websites, the information may be collected and used to send that user unsolicited email. In the event that a customer encounters a ChargeNational merchant who is improperly collecting or using personal information, please contact ChargeNational immediately.

Security

ChargeNational uses commercially reasonable precautions, such as security software, physical security features and strict policy guidelines to safeguard the privacy of its users' personal information; it is also committed to constantly improving its security measures as new technology is made available. ChargeNational works diligently to protect the safety of customers' online purchases and merchants' sensitive information by using authentication technology (certificates) and encryption technology (SSL). Our secure server software encrypts all personal information, including credit card information and/or social security number, which is transmitted over the Internet to and from ChargeNational websites.

Updating and Correcting Information:

If you would like to view the information ChargeNational has collected about you, correct your information or opt not to consent to certain uses of your personal information, please contact your assigned account executive, who will assist you in this process. If you have questions or suggestions, we can be reached at:

CHARGENATIONAL
5280 Solar Dr, Suite 101
Mississauga, ON L4W 4Y2
Canada
Attn: Privacy Officer

CHARGENATIONAL
1100, Boul. René-Lévesque Ouest, Suite 900
Montreal, QC H3B 4N4
Canada
Attn: Privacy Officer

Changes to the Privacy Statement:

This Statement is subject to change as ChargeNational enhances its services and products, as well as being amended to maintain compliance with the applicable laws and regulations. Users who have a contract with ChargeNational will be notified of any changes and other users will be notified prior to collecting such information, as well as of changes to any other part of the business that ChargeNational deems appropriate for disclosure.

If ChargeNational intends to use personal information in a manner other than is stated at the time of collection, users will be notified and given the opportunity to consent to such a use.

Note:

Users of ChargeNational’s websites must abide by the regulations and laws of their country of origin.

LEGAL INFORMATION

ChargeNational and its affiliates require that all users of our internet website(s) (collectively, the "Site") adhere to the following Terms and Conditions. By accessing the Site you indicate your acknowledgment and acceptance of these terms and conditions. Carefully read all of the following terms & conditions.

LAWS AND REGULATIONS

User access to and use of the Site is subject to all applicable international, federal, state, provincial and local laws and regulations as applicable to ChargeNational hosting the site and the user's jurisdiction of origin.

OWNERSHIP AND COPYRIGHT

Any and all information, content, reports, data, graphics, interfaces, web pages, text, files, software, product names, company names, trademarks, logos, and trade names contained on the Site (collectively the "Content") including the manner in which the Content is presented or appears and all information relating thereto, are the property of their respective owners, as indicated, ChargeNational or its licensors, as the case may be.

NO WARRANTIES

ALL CONTENT ON THE SITE IS PROVIDED TO YOU "AS IS" WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANT ABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, SECURITY, OR ACCURACY. THIS WEBSITE AND ITS CONTENT ARE NOT TO BE CONSTRUED AS AN OFFER TO SELL ANY PRODUCT OR SERVICES. CHARGENATIONAL DOES NOT ENDORSE AND IS NOT RESPONSIBLE FOR THE ACCURACY OR RELIABILITY OF ANY OPINION, ADVICE OR STATEMENT MADE THROUGH THE SITE BY ANY PARTY OTHER THAN CHARGENATIONAL, OTHER THAN AS REQUIRED UNDER APPLICABLE LAW. UNDER NO CIRCUMSTANCE WILL CHARGENATIONAL BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A USER'S RELIANCE ON INFORMATION OBTAINED THROUGH THE SITE. IT IS THE RESPONSIBILITY OF THE USER TO EVALUATE THE ACCURACY, COMPLETENESS OR USEFULNESS OF ANY OPINION, ADVICE OR OTHER CONTENT AVAILABLE THROUGH THE SITE. THE CONTENT MAY NOT BE ACCURATE, UP TO DATE, COMPLETE OR UNTAMPERED AND IS NOT TO BE RELIED UPON. THE CONTENT IS PROVIDED FOR EDUCATIONAL AND INFORMATIONAL PURPOSES ONLY AND SHOULD NOT BE INTERPRETED AS A RECOMMENDATION FOR ANY SPECIFIC PRODUCT OR SERVICE, USE OR COURSE OF ACTION. THE CONTENT ON THIS WEBSITE IS NOT INTENDED TO BE USED AS A SUBSTITUTE OF ANY KIND FOR PROFESSIONAL ADVICE. YOU SHOULD NOT ACT OR RELY ON ANY OF THE CONTENT WITHOUT SEEKING ADVICE OF A QUALIFIED PROFESSIONAL.

LIMITATION OF LIABILITY

IN NO EVENT WILL CHARGENATIONAL, ITS AFFILIATES, AGENTS, LICENSORS, SUPPLIERS, OR THEIR RESPECTIVE DIRECTORS, OFFICERS OR EMPLOYEES BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, EXEMPLARY, ECONOMIC, OR CONSEQUENTIAL DAMAGES, HOWSOEVER CAUSED INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF USE, LOST PROFITS OR LOST SAVINGS, EVEN IF CHARGENATIONAL OR ANY OF ITS LAWFUL AGENTS OF EMPLOYEES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE OR CLAIM. 

IN NO EVENT WILL CHARGENATIONAL, ITS AFFILIATES, AGENTS, LICENSORS, SUPPLIERS, OR THEIR RESPECTIVE DIRECTORS, OFFICERS OR EMPLOYEES, BE LIABLE FOR DAMAGES OR LOSSES RESULTING FROM VIRUSES, DATA CORRUPTION, FAILED MESSAGES, TRANSMISSION ERRORS OR OTHER PROBLEMS, LINKS TO THIRD-PARTY WEBSITES, PERSONAL INJURY, THIRD-PARTY CONTENT, PRODUCTS OR SERVICES, DAMAGES OR LOSSES CAUSED BY YOU OR YOUR EMPLOYEES, AGENTS OR SUBCONTRACTORS, LOSS OF USE, THE USE OR INABILITY TO USE THIS WEBSITE OR THE CONTENT, ANY OTHER WEBSITE ACCESSED TO OR FROM THIS WEBSITE; OR EVENTS BEYOND THE REASONABLE CONTROL OF CHARGENATIONAL, EVEN IF CHARGENATIONAL OR ANY OF ITS LAWFUL AGENTS, OR EMPLOYEES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE OR CLAIM. 

IN NO CASE WILL CHARGENATIONAL, ITS AFFILIATES', AGENTS', LICENSORS', SUPPLIERS', AND THEIR RESPECTIVE DIRECTORS', OFFICERS' AND EMPLOYEES' CUMULATIVE TOTAL LIABILITY ARISING UNDER ANY CAUSE WHATSOEVER (INCLUDING WITHOUT LIMITATIONS BREACH OF CONTRACT, TORT, NEGLIGENCE, OR OTHERWISE) BE FOR MORE THAN TWO HUNDRED DOLLARS. 
CHARGENATIONAL ASSUMES NO OBLIGATION TO UPDATE THE CONTENT ON THE SITE. THE CONTENT ON THIS SITE MAY BE CHANGED WITHOUT NOTICE TO YOU. THE COMPANY DISCLAIMS ANY LIABILITY FOR UNAUTHORIZED USE OR REPRODUCTION OF ANY PORTION OF THIS WEBSITE.

CONFIDENTIALITY OF USER COMMUNICATIONS

As required by law and in accordance with the ChargeNational Privacy Statement, ChargeNational will maintain the confidentiality of all user communications which contain personal user information and which are transmitted directly to ChargeNational. Postings by a user on any message board or in any chat room will not be protected as confidential and ChargeNational may use and provide information contained in any such postings (including any ideas, concepts, know-how or other intellectual property) to any of its affiliates for any purpose whatsoever and as deemed appropriate by ChargeNational.

LINKED INTERNET SITES

ChargeNational prohibits caching, hypertext linking pop-ups to the Site, and the framing of any Content available through the Site without written authorization. ChargeNational reserves the right to disable any unauthorized links or frames and specifically disclaims any responsibility for the Content available on any other Internet sites linked to the Site. Access to any other Internet sites linked to the Site is at the user's own risk.

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