This Privacy Statement deals with information that a user may provide on the ChargeNational's websites, including http://www.chargenational.com.
For the purposes of this Statement, ChargeNational definition of 'user' encompasses merchants, affiliate members, partners, sales agents, sponsors, customers and cardholders and any other visitor who discloses information to the company. ChargeNational is committed to respecting the privacy of your personal information and wants to promote trust and confidence on the Internet. To that end, ChargeNational hereby outlines the type of information that is collected and tracked on this website and how ChargeNational uses this information in its business operations.
This Privacy Statement describes:
- The personally identifiable information ChargeNational collects.
- ChargeNational Zero Spam Policy.
- How ChargeNational uses the information.
- With whom ChargeNational may share the information.
- The safeguards that are in place to prevent loss and/or misuse of the information and to maintain its integrity.
- How users can update or correct personal information.
Collection of Information
ChargeNational collects information from its users in the following methods.
ChargeNational collects personally identifiable information on its users through the registration process (merchant account applications, affiliate program application, partners' program application and customer's purchase information) where the applicant is required to give some of the following contact information: company information, product information, technical information, credit card information, account executive name, telephone number, email address, address.
In order to complete an application form or a customer information request, the user is required to provide ChargeNational with the following information: name, mailing address, shipping address, email address, phone number and credit card information. This information is used to complete the account application process, to complete the customer's information request and to verify the validity of a request.
Users' Internet Protocol (IP) address is automatically received and collected when they visit some ChargeNational websites. ChargeNational also tracks information such as the domain name from which a user visits us, the pages a user requests, and the amount of time that a user spends on the site. From the IP address, ChargeNational can only determine the Internet Service Provider and the geographic location of user's point of connectivity. This information is used in the aggregate for statistical purposes.
ChargeNational Zero Spam Tolerance Policy
Merchants or any third party working on their behalf shall not use the ChargeNational mail service and or its name to send unsolicited e-mail messages, including, without limitation, bulk commercial advertising or informational announcements ("spam"). In addition, Merchants or any third party working on their behalf shall not (a) send e-mail messages which are excessive and/or intended to harass or annoy others, (b) continue to send e-mail messages or USENET postings to a recipient who has indicated that he/she does not wish to receive them, (c) send e-mail messages with forged header information, or (d) send malicious e-mail messages or USENET postings, including, without limitation, "mailbombing."
Use of Information
- Information Collected Through Tracking
The information that ChargeNational collects is used in the aggregate to obtain demographic information about the entire ChargeNational audience in order to improve service to its customers and merchants, to perform statistical analysis of the collective characteristics and behavior of its users. From this information, ChargeNational can measure overall patron demographics and interests regarding specific areas of the ChargeNational domain and to analyze how and where to apply its resources. ChargeNational also uses the collected aggregate data to inform its sponsors of the number of visitors who have seen and "clicked" on their advertisements. Cookies are used to determine what particular content (e.g. advertising) users view, how long they view it, which content or sites that users link to, and which services members and visitors tend to use.
- Information Collected Through Registration
Merchants' personal information is used to set up the merchant's account, to send the merchants updates, or changes to ChargeNational services. ChargeNational uses credit card information to fulfill the merchant account application process. Customers' personal and payment information is used to confirm the customer's identity and to provide information concerning the customer's online order. All queries are initiated by the customer, through his/her entering of personally identifiable data on www.chargenational.com; serving as a customer service site.
Sharing of Information
- Financial Institutions
ChargeNational credit card transactions are handled by third-party financial institutions that receive the credit card number and other personal information in order to verify the validity of the credit card numbers and process the transactions.
- Law Enforcement Investigations
ChargeNational may be required to disclose personal information when required by law wherein it believes that such disclosure is necessary to comply with legal proceedings. ChargeNational responds to subpoenas, warrants, or other court orders regarding information that is contained within our access logs concerning any merchant, user, customer or visitor. ChargeNational reserves the right to release information concerning any user who is believed to be in violation of contract, regulations, laws or guidelines, even without a subpoena, warrant, or other court order. ChargeNational cooperates with law enforcement agencies in identifying those who use its services for illegal activities. ChargeNational also reserves the right to report any deemed illegal activity by its users to law enforcement agencies.
In the event of an inquiry or a dispute by a customer, ChargeNational releases to customers information about the merchant, such as Customer Service Phone Line (if provided by the merchant), merchant's administrative contact information, and merchant's website.
- Third Party
ChargeNational discloses information only to third parties who are business partners that provide intrinsic services (i.e. credit card companies) and who are required to treat the information with the same degree of care. Please note that ChargeNational' website links to a wide variety of other websites, and ChargeNational is not accountable for their privacy policies or how they treat information about their users. Please note that ChargeNational does not control the acts of its users, merchants, suppliers, etc. All users should be aware that, when they disclose personal information to third parties on or off the ChargeNational websites, the information may be collected and used to send that user unsolicited email. In the event that a customer encounters a ChargeNational merchant who is improperly collecting or using personal information, please contact ChargeNational immediately.
ChargeNational uses commercially reasonable precautions, such as security software, physical security features and strict policy guidelines to safeguard the privacy of its users' personal information; it is also committed to constantly improving its security measures as new technology is made available. ChargeNational works diligently to protect the safety of customers' online purchases and merchants' sensitive information by using authentication technology (certificates) and encryption technology (SSL). Our secure server software encrypts all personal information, including credit card information and/or social security number, which is transmitted over the Internet to and from ChargeNational websites.
Updating and Correcting Information
If you would like to view the information ChargeNational has collected about you, correct your information or opt not to consent to certain uses of your personal information, please contact your assigned account executive, who will assist you in this process. If you have questions or suggestions, we can be reached at:
685 Cathcart Street
Attn: Privacy Officer
Changes to the Privacy Statement
This Statement is subject to change as ChargeNational enhances its services and products, as well as being amended to maintain compliance with the applicable laws and regulations. Users who have a contract with ChargeNational will be notified of any changes and other users will be notified prior to collecting such information, as well as of changes to any other part of the business that ChargeNational deems appropriate for disclosure.
If ChargeNational intends to use personal information in a manner other than is stated at the time of collection, users will be notified and given the opportunity to consent to such a use.
Users of ChargeNational's websites must abide by the regulations and laws of their country of origin.